Vodacom has been mooted as a fibre buyer in SA for several years. I was send forms and had to pay R7250 - done in send back 26/03/2020. Get high speed fibre internet with Vumatel. I also need to know what the closing balance is. My name is Shansheng Jin. Lies told by the service agents and agents not doing their work. 2020-09-29T08:50:52+00:00 ... @TRAI The Says #KutteKiPoonchh and #KalaAksharBhainsBarabar are quite apt for this n/w provider Customer applies complaint, ... @adikahn1 @Vodacom, have had fibre up and running for ONE day, now, on the 2nd day, there is no connection and no internet. Vodacom Device Insurance: 082 1952. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. November Vodacom refused to switch to uncapped data due to the delay in the installation. This has caused me loss of business and is unacceptable. I'm a loyal vodacom customer of so many years. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. 082 Vodacom Boulevard Midrand 1685, She said there is no record on the system of any activation or call. I want you to listen to the conversation on the day the salesperson phoned me and spoke to me and my wife, my package is not correct and if this is not solved. They claim to have had issues with FrogFoot. 03/09/2020 - 06/10/202003/09 - 06/10/2020. (805) 639-9222 elliots2007@gmail.com. They offer a interim LTE service, which is to serve as while we wait. View catalogue. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. I just wonder if all customers of different races are treated this way. I have been for almost the past 6 months trying to relocate my Fibre line and still nothing vodacom sucks. ADVERTISEMENTS. My conclusion is that vodacom does not care about me and my family. I have had no help from Vodacom. I was only given a router with monthly 100G data. I was promised that I will be installed within 3 months. Need help? If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Three months ago a applied for Fibre to the home. Once again I have been quoted amounts less and my total account would have dropped to just over R800 from R1400. Service still not activated. Vodacom's calling system when they help the customers online is fine but then we have to rate them, now we can't even rate on the 1st lady that did not submit my request on their system. Click here to find out if your area is covered by Vodacom Fibre. Doing nothing would be this company's favorite pastime, if they had the energy for it. If this is the service I received how will fibre be, It is another day and after contacting Vodacom yesterday after 17:00 I spoke with a Lorrel where I had to give my MAC address and serial number. We aim to get back to you within 24 hours. Am still waiting. my credit score has been negatively effected and I am livid. Unleash your legs… If you’re looking for the perfect starter marathon to take on a 5, 10 or 32 kilometre challenge, listen up - the Vodacom Fibre Rose Run, takes place at Emoya Estate in Bloemfontein on Saturday, the 14th of March. We aim to get back to you within 24 hours. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. today is 24 Nov. No call received. I have been calling for 6 months to cancel a data line contract which the contract has expired. We rely fully on internet as we have disconnected our DSTV and only stream with internet. Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. Vodacom Overview. Get in touch today! I told her that I am still waiting for my email to approve the quote and she was supposed to escalate the matter. Our Business Internet Fibre provides high-speed Internet access to businesses, whether you are a small start-up or a large enterprise with higher bandwidth requirements. We are one of the leading suppliers of open access fibre cable installations to homes. They told me that was my last debit for invoices? Reduced Subscription Discount-New Needless to say I am still waiting. I am still waiting. It is capable of carrying large data loads with speeds up to 100Mbps. South Africa, Private Bag X9904, South Africa, For enquiries relating to site rentals and electricity payments, please contact. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Appointments. So if you ever feel we’ve fallen short of this, please let us know. The phones were dormant and had data that was carried over from the expired contract. Vodacom zero-rates Bright Sky SA gender-based violence awareness app 17 December 2020 Vodafone and AST SpaceMobile unveil launch plans for space-based … Here we go again two years along the line and I have endless problems with vodacom. You can email us anytime. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. Still waiting for the email to confirm cancellations after numerous phone calls and reference SMS's. Three months later still fighting with Vodacom for the lack of interest and incompetency. On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. Account nr [protected]-6 I have phoned them and opened a dispute. Whereas, call the general information number 111 from your Vodafone mobile phone for queries on the Vodafone product and services. Alternately, you may wish to set out in detail your complaint using our online complaints … Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. Now I have to pay more for a service I have baan trying to cancel! Even if you check there is no usage on them. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Problem is, they loaded it incorrectly as a new lte contract as well, and aftrer a 2 weeks and several calls, this still cannot be rectified. I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. ... On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. 118.00 I am an Expats who travel in and out South Africa all the time. 07/10/2020 - 05/11/202007/10 - 05/11/2020. I am so frustrated all my Otp etc are on this number otherwise I would have cancelled Vodacom and go to another provider but they keep me hostage with my number VODACOm South Africa sucks, I tried applying for Fibre since early this morning. In September 2020 I called the Vodacom Fibre Line and I advised them that I wanted a relocation, the consultant logged a Service Request and I was e-mailed a form to complete. Peter is working on it. You can find contact details for Vodacom above. Please select the topic you are enquiring about below. She told me that she will escalate everything to the activation department and that we will have a connection by 13 November. I have Vodacom fiber (been a customer for 4 years). It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer service that they offer. Airtime Subs - uChoose Flexi 65 Line Rental I was canvassed by Vodacom in September 2019 before the fibre was in. I won't be renewing my primary contract with vodacom, I feel abused. View catalogue. Total Subscription Charges complaint appropriately then we can further refer your complaint to our Customer Escalations team. Please refund me with this. Our customer care team will submit a complaints form on your behalf to the Customer Escalations team. I had Vodacom Fibre installed at my home but received a bill for almost 3 months even though only been live for 1. The TV box I had purchased for streaming was a waste. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. The Vodacom Business Experience Center offers visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions. Thanks Colin Cillie, I am experiencing exactly the same problem. Vodacom reported record interim results for the six months ended 30 September 2020 on the back of an 86% growth in data usage. Visitors will have the opportunity to engage with Vodacom Business and industry experts to create bespoke business solutions through co-creation and emerging technologies. ... 18 Jan 2020 between 8pm-10pm. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Recently I came back to South Africa and found out my Vodacom prepaid card has expired and my number has been circulated again. Every consultant says they will cancel it but never does! I am trying to cancel my fiber line for the last 3x months. When you get a Fibre service with us, we give you the flexibility to choose from a range of uncapped offerings from 5mbps to 100mbps, dynamic or static IP addresses and symmetrical bandwidths. Please contact the Vodacom Fibre Support team at 0821904 or 0821904@vodacom.co.za (NB If you are sending an email, please be sure to not CC anyone into the email sent to 0821904, the Vodacom team might not receive your request if this is the case. Until today, the 10th of november 2020 I have not received any feedback regarding this matter, I have received the sms to confirm my order which I did, up until then no feedback from vodacom, after several phone calls to them, they only tell me confirmation will contact me, which I feel is taking ages as it has been 7 days already, please can you assist regarding this matter. June 2020 Your problems, with Anna Tims Relative ran up £1,000 Vodafone credit but can't get a refund Vodafone isn’t able to override its computer system and get her the money back No one can help me with this. We took a fibre contract that was free installation and the first 3 months free. I contacted Vodacom via their call-centre a few times, and visited their Summerstrand branch and Baybest Branch. I agreed to a contract. But its easy for vodacom to increase the price of said data line. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. I need answers regarding this matter urgently, my account is again over r2000 for this month. On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. Will definitely not renew my contract. I called again today and held on the line for at least 25 min. © 2004-2021 ComplaintsBoard.com. Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. This is not a new cellphone contract. The run starts and finishes at Emoya Estate, Bloemfontein. Why advertise the deal if there is NO STOCK?? On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. Answers regarding this matter urgently, my account debit for invoices sold a Vodacom cellphone in. Please note that this can be picked up earlier send forms and had to pay less my! 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