YOU CAN ONLY LIVE CHAT WITH THEM ON FACEBOOK IF YOU GO TO THERE PAGE SOMETIMES NOT VERY HELPFUL THEY JUST TELL YOU TO MAKE A CLAIM IF YOUR PARCEL GETS LOST OR SOMETHING, Edited by: didi1212 on Jan 6, 2017 12:50 PM. B. Bl4ckGryph0n Member. The main problem with this site and similar is that they promise more than they deliver in many cases. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live … Never mind, I’ve managed to use the chatline, but there is no telephone or email to contact on their website, very strange. Do you agree with Parcel2Go’s 4-star rating? On 29.12 I have sent a parcel to a UK customer, by MyHermes through PARCEL2GO. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. | Read 59,721-59,740 Reviews out of 65,148 | Read 59,701-59,720 Reviews out of 65,148 Can be a pain to find though. Excellent live chat assistance from Joao L as I needed many labels to be reissued done in no time with zero fuss and an extremely polite attitude. Track your shipment from door to door. Wednesday emailed to say we had to take to post office. We have lots of emails and live chat transcript To support our statement Your simply being pendantic. Do you agree with Parcel2Go’s 4-star rating? Check out what 65,152 people have written so far, and share your own experience. useless company, avoid at all costs. The main problem with this site and similar is that they promise more than they deliver in many cases. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. You've already flagged this Michael Thompson 5 reviews. Available payment options are Visa, MasterCard, American Express, and Discover. Check out what 64,092 people have written so far, and share your own experience. 25 days have passed they are unable get a bill from fedex for the charges. Parcel2Go reserve the right to deal with any Prohibited Items at Company's sole discretion without being liable in any way to The Client of Parcel2Go or the recipient of the Consignment containing the Prohibited Item(s). If you are unsure of your order number then please go to the "My Account area", sign in (or register with us if you haven't already) and then click on the “My Orders” tab to find your UPS number. | Read 56,581-56,600 Reviews out of 64,092 You can forward your … Nicola. Check out what 64,962 people have written so far, and share your own experience. Great customer service to boot - though we do get straight through to VIP live chat via our account as we use them so much. Requested refund and also manager to call re explanation. Do you agree with Parcel2Go’s 4-star rating? | Read 59,221-59,240 Reviews out of 64,653 Reply. Parcel2Go is ranked 139 out of 1045 in Transportation and Logistics category. Seen there’s (and most other courier’s) excluded items? Phone: +44.8713308066. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Address: COE HOUSE COE STREET The company makes refund within 28 calendar days of the date the order is placed. Accessing live chat was also easy within the app, with the process working just as well as on the Parcel2Go website. Parcel2Go offers promotional discount codes for different destinations. It cooperates with TNT, FedEx, and Parcelforce. Any company that is difficult to contact when there are issues will never get my vote, We offer both UK next day delivery and worldwide parcel services from the world’s best couriers including DHL, UPS & DPD at savings of up to 70% and use smart technology to make sending parcels easy. Click here to process your return shipmenthere to process your return shipment “When Bold360 … The problem is people want delivery so cheap these days that couriers are undercutting and undercutting, much to the point where now there are not that many good ones out there ,personally I find DPD to be … Do you agree with Parcel2Go’s 4-star rating? Check out what 64,071 people have written so far, and share your own experience. Our Year Distinguished Member. State / Province: Lancashire Compare prices from the world’s best couriers, and save up to 60%. Which was hard due to me still isolating friend took. This privacy policy will inform The User of company services as to how www.parcel2go.com look after The Customer's personal data when The User visit Company's website (regardless of where The Customer visit it from) and tell The Client of Parcel2Go about The Client's privacy rights and how the law protects The Client In this privacy policy, www.parcel2go.com explain how Parcel2Go collect and use The Client's personal information. Check out what 65,148 people have written so far, and share your own experience. Check out what 65,148 people have written so far, and share your own experience. Complete B.S reply from Parcel2Go regarding “damaged” parcel. Contact Parcel2Go and get REST API docs. Which was hard due to me still isolating friend took. Emailed live chat reassured me would be collected and switch to another courier they never came. As for insurance, they exclude almost everything but happily take your extra payments for insurance that will not pay out. ParcelHero ® delivers a fast, reliable and cheap parcel delivery service to over 220 countries. Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. For example, they will advertise a next day service but the terms state 2-3 days for delivery. 1 year ago my point being parcel2go take the … How boohoo uses cookies We use cookies that help us provide you with the best possible shopping experience with us. The algorithm is subject to change in future. What can we help you with. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. Emailed live chat reassured me would be collected and switch to another courier they never came. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Share. Parcel2Go Overview. They make their money through the cover scheme - which would basically cost you nothing if you have an account with a courier. Can be a pain to find though. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. “ Parcel was not collected on two occasions! I always use UPS and drop it off at a newsagents near me. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. Accessing live chat … best to go direct with courier. Courier networks have been experiencing severe delays to Europe. Average salaries for Parcel2Go com Live Chat Operator: [salary]. Item will soon get destroyed. Do you know how to contact PARCEL2GO? Pros: No compensation or refund. no phone access or customer service … GB. We’ve sent about 2000 international (and some domestic) parcels via Parcel2Go and only ever had 2 go missing - courier’s fault, not theirs, and we were reimbursed. Yesterday I’ve contacted MYHERMES to enquire, but they told me to contact PARCEL2GO. Pissed Consumer © 2021 All Reply. For example, they allow us to connect to social networks, display personalised content, as well as analyse and improve the operation of our website. You'll find everything you need at our Customer Help Centre, designed to help you get information quickly and easily to get on with your sending. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Sergeant David HackParcel2go Live Chat Featured Stock Photo Collections A large collection of high-resolution photos that has become one of the best sources for stock images. Customer service live chat only copy pastes their TOS. This number can also be found on your confirmation email. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. much better service, email updates all through out the delivery process to boot. Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. Thank you. | Read 56,321-56,340 Reviews out of 64,071 Live chat advised refund arranged and would get manager to call. Because of the month long delay, they couldn't be traced.They were protected at extra cost, but they put obstacles in your way to obstruct you all the way. Parcel2G has a dedicated contact center to help you with your queries and worries. Five separate Live Chat sessions and hours of my time have been wasted trying to get Parcel2Go staff to use basic common sense. Share. Postal Code: BL3 6BU That’s why we’re the UK’s favourite courier. There are online volume calculator and postcode/address finder parcel delivery tools. Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and … Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.parcel2go.com/content/returns, https://www.parcel2go.com/parcel-delivery-asia, https://www.parcel2go.com/content/about-terms.aspx, https://www.parcel2go.com/content/privacy-policy.aspx. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". Parcel2Go offers parcel delivery comparison services. … Always quick to sort out issues, in the rare event that there are any. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to … Check out what 64,092 people have written so far, and share your own experience. only channel is live chat. | Read 59,681-59,700 Reviews out of 64,962 try this number used it once before, not sure if its still works - 0871 3308066. was not cheap to call. No they are useless and related companies. Parcel2Go makes finding the right parcel service for you really easy. A key feature is the reporting options. Basically, ordered for a parcel to be picked up by HDNL today through Parcel2Go, however it didn't get collected. I’ve chatted with help on line, and a girl (Katerina) has asked for details of the parcel lost. You've already flagged this Customer Daniel Tudgay 39 reviews. It’s Hermes who have messed up - surely it should be them getting the flack. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. City: BOLTON Phone number : 01204544951 Many sellers dont like collect + but i have sent 1000s of parcels with them and had maybe a handful of issues and some of those have been the fault of the drop of stores putting parcels to one side when busy and forgetting to put them in the sacks causing late deliveries. You must contact via live chat on their facebook page only. Click here for more info.. We are experiencing unprecedented volumes of business and contact at the moment. Parcel2Go com salary trends based on salaries posted anonymously by Parcel2Go com employees. The Bold360 solution provides a greater ease of use and navigation for customer service team members. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. As assistance, is quite scarce, in my opinion. Do you agree with Parcel2Go’s 4-star rating? According to the tracking, it’s still at the hub, probably lost. Do you agree with Parcel2Go’s 4-star rating? An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. We stopped using them due to the long delays, missed deliveries and refusal to refund when they get it wrong. Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and 12 which set out the extent of Company's liability under these Terms and Conditions and provide for an indemnity by The Customer in certain circumstances. [New Courier] FeXprimiR Standard and Same Day Delivery... [HOLIDAY NOTICE] It’s National Day 2020. We would like to show you a description here but the site won’t allow us. LOGIN. They don’t respond and follow through with emails. 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